An outlet for business to promote an ethical marketplace by encouraging businesses to be honest in their advertising and selling practices and to be fair and prompt in resolving complaints.

The bureau educates the consumer in the area concerning best business practices and alerting the public of scams that could be used against them. The staff also handles questions and complaints concerning accredited and nonaccredited businesses. During the year the bureau answered personally or through their website 2941 inquiries. They processed 1221 complaints and resolved 963 during the year within an average of 23 days. In addition, they review local business advertising for anything misleading to the public.