The purpose of bbb is to be a leader in advancing marketplace trust through providing consumer information, dispute resolution, mediation/arbitration/concilliation, and marketplace oversight of business practices.

Dispute resolution services - offering dispute resolution services to the public for at&t complaints for a fee paid by at&t. Receive consumer complaints and work with companies to resolve the issues raised. accredited business (member) pages directory - a program which offers top and featured listings to bbb accredited businesses in an online directory on our bbb website. search engine solutions (ses) - a program that uses google ad words to enhance bbb accredited business exposure for participating businesses. It is marketed to a limited number of types of businesses